Privacy Policy

This Privacy Policy explains, in general terms, how Dellfinch Technology handles information provided through our website, enquiries, demonstrations, support interactions and business-software services.

1. Information We May Collect

Depending on how you interact with Dellfinch, we may receive information such as:

• name, business name, phone number and email address;
• information you provide when requesting a demo, quotation, consultation or support;
• communications you send to us by phone, email, WhatsApp or website forms;
• technical or usage information that may be generated when you use our website or online services; and
• business information reasonably required to configure, implement, support or troubleshoot a software solution.

2. How We May Use Information

We may use information for purposes connected with our business relationship, including responding to enquiries, arranging demonstrations, preparing proposals, providing implementation or support, maintaining customer communication, improving our services, and meeting applicable administrative or legal requirements.

3. Website Analytics and Cookies

Our website may use cookies or analytics technologies to understand website usage and improve performance. Where third-party analytics or similar services are enabled, those providers may process technical information according to their own terms and privacy practices.

This page does not assume that a specific analytics provider is currently active. Any analytics implementation should be configured with the appropriate production account and privacy settings before deployment.

4. Sharing of Information

Dellfinch does not sell personal information as part of its ordinary business operations. Information may be shared with service providers or technology providers when reasonably required to deliver, host, maintain, integrate or support a service, or where disclosure is required by applicable law or a lawful request.

5. Business Software and Customer Data

Where Dellfinch implements, hosts, customizes, integrates or supports business software, the information processed can vary substantially by project. The customer's organization is responsible for determining what business data its users enter into the applicable system and for ensuring that its own collection and use of that data is lawful.

Project-specific responsibilities, hosting arrangements, access controls, backups, retention and data handling may also be governed by the applicable proposal, agreement, platform terms or service arrangement.

6. Data Security

We use reasonable administrative and technical measures appropriate to the services we provide. However, no website, network, storage system or electronic transmission can be guaranteed to be completely secure.

7. Data Retention

Information may be retained for as long as reasonably required for the purpose for which it was collected, to maintain business or support records, to meet contractual requirements, or to comply with applicable legal and accounting obligations.

8. Your Requests and Choices

You may contact us if you want to ask about personal information you have provided to Dellfinch, request a correction, or request deletion where applicable. Some information may need to be retained where required for legitimate business, contractual, accounting or legal purposes.

9. Third-Party Platforms and Links

Dellfinch solutions may use or integrate with third-party ERP platforms, cloud services, communication services or other technologies. Their handling of information is governed by their own privacy policies and contractual terms. Our website may also contain links to external websites; Dellfinch is not responsible for the privacy practices of those external sites.

10. Children's Privacy

Dellfinch's business software and services are intended for businesses and professional use. They are not directed to children for consumer use.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, technologies or legal requirements change. The latest version published on this page will show its update date.

12. Contact Dellfinch

For privacy-related questions or requests, contact:

Dellfinch Technology
2nd Floor, Amritha Kripa Building
Opp. Coronation Theater, Pavamani Road
Calicut-4, Kerala, India
Email: sales@dellfinch.com
Phone: +91 6238500014

This website policy is a general statement of Dellfinch's privacy practices. Project-specific contracts, platform terms or applicable law may impose additional requirements.